POPULAR QUESTIONS

TRACK ORDER 

  • We communicate order status via regular email updates. Please add contact@petsmanual.com or TEL: +86 18100290352 to your contacts to ensure each message lands in your inbox.

    If you haven’t received a confirmation message from us within an hour of placing your order, please Contact Us and we’ll be happy to help.

    Please note, after we send shipping confirmation, your tracking number may not have any information attached for up to 48 hours after leaving our warehouse.

    Due to inclement weather in the Seattle area, fulfillment on Winter Clearing items will be delayed. Please allow 4-5 business days from the date of your order before shipment. For the latest on your order’s status, please check your Petsmanual Account.

  • Orders will be fulfilled on a first in, first out basis. We ship orders Monday through Friday. Many orders leave our warehouse same-day. For more details on shipping timelines, please see our Shipping Page. If you need an item urgently, we recommend contacting Customer Service.

    Fulfillment on Winter Clearing items will be delayed due to inclement weather in the Seattle area. Please allow 4-5 business days from the date of your order before shipment. For the latest on your order’s status, please check your Petsmanual Account.  

  • After your order ships, we will send you an email with your tracking number. Please note, after we send shipping confirmation, your tracking number may not have any information attached for up to 48 hours after leaving our warehouse.

RETURNS

  • We accept returns on full price items for 30 days with proof of purchase.

    Items must be in original condition (unworn, unwashed, and with tags attached) or they may be refused.

    Final Sale items, hemmed items, or altered items, may not be returned.

  • Use the return label and slip provided in your original packaging. Simply fill out the slip and drop your return in the mail. If you have any questions, please contact Customer Service.


    Petsmanual only provides prepaid return labels for the contiguous United States.

  • Petsmanual only accepts returns on purchases made through Petsmanual.com . Purchases made from an authorized Petsmanual dealer should be arranged directly with that dealer.

REPAIRS 

  • Fill out our Repair Request form. We’ll reply via email to determine next steps on your warranty claim. Please make sure your item is clean (no fur, blood, feathers, mud, debris, or soot) before submission. Petsmanual is not responsible for any personal items included with products.

  • Please plan 4-6 weeks from item shipment to completion.

  • Petsmanual does not repair items purchased from non-authorized Petsmanual dealers, or second quality items.

  • Yes! We reserve the right to send back dirty or soiled items for cleaning before repair. Fur, blood, feathers, mud, debris, and soot can all damage our equipment and may present health concerns to our employees.

  • We are unable to guarantee any alterations or repairs done by any non-Petsmanual party.

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